Cancellations

• You may cancel your order any time before it is dispatched from our fulfillment center by emailing hello@spicycubes.co.

30-Day Satisfaction Guarantee & Returns

• We offer a 30-day satisfaction guarantee from the date of delivery.
• Before sending any returns, please contact our customer support for approval and instructions.
• If your item is damaged, broken, or melted upon arrival, we will replace it at no cost once we receive reasonable proof.
• If you are returning an unopened product because you simply don’t like it, at least 6 of the 8 cubes must be intact, and the remaining items must be returned in their original condition to receive a full refund.
• We will provide a prepaid return shipping label if you qualify; in some cases, USPS return fees may apply.
• Refunds will be issued to your original payment method within one week of receiving the returned product.

Notes

• We may ask for photos to help improve our product and speed up your refund.
• During peak times, delivery delays may occur. If your order arrives significantly later than promised and you were not notified, you may qualify for a partial refund or cancellation.